Lenwell Map
Luton Dunstable Milton Keynes Northampton Bedford Biggleswade Hitchin Stevenage

What am I responsible for?

The Landlord must:

We expect you to:

  WHO IS RESPONSIBLE  
REPAIR LANDLORD TENANT EXCEPTIONS
Accidental or malicios damage   x  
Adjusting doors for carpets   x  
Batteries in smoke detectors   x Except in communal areas
Bath panels   x  
Blockage to siks, baths and wash hand basins   x  
Blocked toilets    
Chimney Sweeping    
Communal areas to flats x    
Condensation   x Unless due to a building fault
Cookers   x Unless installed by landlord
Damage due to forced entry by police   x  
Decorating - external   x Where tenant has been given authority to decorate
Decorating - internal   x Where tenant has been given authority to decorate
Draught excluder   x  
Electrical wiring and fixtures x    
Fences x    
Gardening and trees   x  
Gas central heating x    
Glazing - crime number required x    
Guttering and downpipes x    
Hats and coat rails   x  
Hot water cylinder Jackets   x  
Light bulbs, tubes and starters   x  
Locks to doors and windows x    
Lost keys   x  
Kitchen units x    
Pest control   x Unless due to a repair failure
Plaster x   Except minor cracks
Plugs and chains to sinks, baths and wash hand basins   x  
Plumbing x    
Shower heads and hoses   x  
Taps leaking   x  
Tenants own fixtures and fittings   x  
Timber sheds   x  
Toilet pans and cisterns x    
Toilet seats   x  
TV aerials or satellite dishes   x Except communal aerials

Repairs we will charge for: You may request LENWELL to attend to work for which you are liable, however in such a case LENWELL will look to you for payment in advance. In certain instances, work may be done for your account and the invoice deducted from your rent payments, putting your rent account into arrears. By producing a set scale of charges we hope to avoid any disagreement or confusion when you receive your bill (see table of examples below).

Service Provided Cost 
Gaining access if you are locked out  In Normal Hours In Outside Hours
Replacing a lock on any door or garage £38 £92
Gaining access and renewing lock to any door or garage £38 £92
Clearing blockage or replacing any waste pipe  £54 £108
Repairing leak created by you or one of your visitors £54 £108
Clearing blockages in toilets created by objects which shouldn't be put down the toilet £38 £92
Making safe and replacing broken glass (up to 0.5 square metres in size) - if negligently broken £108 £163
Making safe and replacing broken glass (up to 1.0 square metres in size) - if negligently broken £119 £173
Making safe and replacing broken glass (over 1.0 square metres in size) - if negligently broken £173 £227
Resetting trip-switch £200 £254
Replacing switch, light fitting or socket installed or broken by you or one of your visitors £38 £92
Adjusting gas controls, bleeding radiators or rectifying any gas problem created by you or one of your visitors £38 £92
Wasted callouts £38 £92
Prices include VAT and materials. £25 £25
Normal opening hours are: Monday - Friday 10.00 am - 5.30 pm    
Outside hours are: Monday - Friday 5.30 pm – 9.15 am    
Weekends & bank holidays: Anytime    
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Tenancy Deposit Scheme Member
Association of Residential Letting Agents
National Association of Estate Agents
ISO9000 Registration
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