Hat trick of success at annual lettings awards!
Tuesday 15th June saw the annual Sunday Times lettings awards take place at the prestigious Queen Elizabeth II Conference Centre located opposite Westminster Abbey and the Houses of Parliament in central London.
It was against this backdrop and in front of over 300 of the lettings industry’s leading business leaders that Lenwell managed to scored a fantastic hat-trick of success, winning Gold for both Best Customer Service and Best Technology & Online and Silver as Best Small Lettings Agency.
In selecting Lenwell as winners of the Gold award for Customer Service, the judges said:
“Lenwell Property Services proved that they are passionate about promising and delivering exemplary customer care. Their systems and processes are impressive and it is apparent that each has been designed to make the customer experience fantastic."
Their confidence in their service standards is backed up by their achievement of quality standard ISO90000 with the British Standards Institute: as part of this they are audited twice annually and can act on feedback to maintain their excellent standards.”
In awarding Gold for Technology & Online the judges said:
“Lenwell Property Services demonstrated an enthusiastic and passionate approach to their website and online offering and an excellent understanding of how these mediums can be utilised for the advantage of clients and the business. They also take a systematic and considered approach to social media and blogging.
Recent introductions include a new way to handle post and an intelligent telephone system that automatically directs callers to the most appropriate department.
It is clear that the use of technology by Lenwell enhances an already excellent service offering: they are fully aware of how to embrace the best in new technology to build on their customer service standards and strong relationships with tenants, landlords and new clients.”
In winning Silver in the best Small Lettings Agency category the judges said:
“They take an innovative approach to efficient systems and processes in order to maximise the time staff can spend on frontline and face to face activities.
Lenwell has continued to profit and grow over the past year, a fact clearly demonstrated by their expansion via acquisitions of other local agencies. An excellent agency.”
On collecting the handful of awards, Managing Director Rob Wellstead said:
“I am naturally delighted that Lenwell have achieved such fantastic recognition through winning these three major industry awards. Awards that are a testament to the vision, investment and sheer hard work that our team applies day in and day out to ensuring that our clients and customers achieve the best results and are given the very best advice, service and support.
These awards allow us to benchmark ourselves against the very best agents and services in the industry and this makes our success even more satisfying. There is however no room for complacency and we shall continue to strive for even greater levels of excellence in the weeks and months ahead.”