Lenwell – Best Innovation
We were delighted to be voted as the Gold winners in the national innovation category at the Sunday Times and Times Letting Agency of the Year awards. We collected our award at a spectacular awards event in London on June 20th.
Here’s what the judges said about us:
“Lenwell developed the Callwell software system to address one of the most common areas of customer complaint in the industry; that of response times to internet requests. The Callwell system allows the team to deal with each call promptly, grade the enquiry via a fully interactive dashboard and monitor the quality and source of the lead. When an enquiry comes in to the server, a call is generated to the appropriate office and sends an automated receipt to the client.
The negotiator knows the call is a Callwell lead and can access the applicant’s details to immediately contact them by pressing 1. Through this system, they have managed to reduce their response time from over 24 hours in busy periods, to practically immediate most of the time. Managers can access staff productivity figures and because the system gives them the quality breakdown of leads, they can also measure and assess the lead sources and conversion and closure rates on deals.
Ultimately though, they know this system is invaluable through the sharp increase in tenancies and profit.”