Covid-19 and our operations


Updated 13/05/2020

Our offices are now shut. We are still operating with our team working from home.

For new business please contact us via this website or send an email to the relevant office.

Our current viewing advice can be seen here: Viewing Advice

Repairs and maintenance 

Our Property Management team are still organising property works, however at this time we will be prioritising urgent issues. Currently the Government advice is that routine maintenance, repairs, and safety checks should proceed unless the contractor or someone in your household is displaying symptoms, is self-isolating, or falls into an ‘at risk’ category. The latest advice from the Government can be found here.

Please report repairs in the usual way using our online Report and Repair online service.

 

Landlord and Tenant payments

Payments are being made to landlords in the usual way, with Landlord Statements available for download from the Landlord Login page.

Rent payments should be made in the usual way, either by standing order or by clicking Pay in the top right hand corner of our site.

We have created a list of FAQ's in respect of the crisis and the implications for landlords.

Visit FAQ's

 

Deposit Refunds

Our team are processing deposit refunds as normal, if you have a query in respect of a deposit refund please contact us here

 

Tenancy agreement

If you need to access the details of your Tenancy Agreement please contact us and we will forward a copy to you.

 

Tenant change/change of occupancy

As a result of the Government’s most recent ‘stay at home’ message, we are unable to process any change of occupancies at this time.

We will continue to keep all our landlords and tenants up to date over the following weeks and months.

 

Please stay safe and together we will get through this. 

 

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