We love to hear your feedback (the good, the bad and the ugly).
You're the reason we try so hard to constantly improve our service. We'd love to hear from you.
You can contact our Customer Services team by filling out the contact form below or by calling
your local office and pressing Option 2 between 09:00 and 17:00 Monday to Friday.
If our Lettings, Property Management or Customer Service Team are unable to help, our
Managing Director Rob Wellstead is also available to discuss anything Lenwell related.
Rob says, please don’t try and sell him anything or ask him how to set up a letting
agency (a lot of people have!). You can get hold of him by calling 01582 543681.
If your problem is more serious and you have not been happy with the service we have provided
please complete our online complaint form and our Customer Service team will be in touch.
Our Complaint Process can be seen here.
1. Once a complaint is received in writing, it will be acknowledged by us in writing within 10 working days.
2. Your Complaint will be investigated by the Customer Service Team and a report will be forwarded to you.
Our investigation will be completed within 14 working days of our acknowledgement of your complaint. If we are unable to achieve this we will write to you and and advise of the expected timescale.
3. In the unlikely event that you are not happy with our response, your complaint will then be forwarded to our Managing Director, Rob Wellstead. He will review the initial complaint and response and again report back to you with his view.
4. Should you remain dissatisfied, we will encourage you to escalate the complaint to ARLA and or The Property Ombudsman whose details are:
At all times, you have the right to complain to any statutory body or trade association to which we are associated.