Mission and Values

Mission

Our Mission is to help tenant preacefully enjoy their tenancy while providing the best service to residential property owners enabling them to maximise their investment without distraction.

Values

Our Values are the principles that help the compant succeed. They are the basis for what we do and how we do it. Taken together, these values make Lenwell the truly great company it is today.

Quality

We continuously improve the quality of our service through training, auditing and asking our customers what they think as well as ensuring we challenge ourselves.

Empathy

We recognise that we can't help everyone, but we are mindful of the feelings and circumstances of others and treat everyone fairly and with respect.

Innovation

We have built our company using innovative solutions; they are the cornerstone on which Lenwell is built. We will never stop, but will constantly work to refine tasks and resolve issues no matter how challenging.

Management

We equip our managers with all the tools they need to provide the quality service expected. Our managers are ambassadors and must behave with integrity to create an environment where the values of Lenwell flourish.

Achievement

We are proud of our collective and individual accomplishments and appreciate how they have contributed to our success. We applaud and reward these.

Business Management System

Underpinned by our Mission, Values and International Quality Standard: ISO 9001:2015, Lenwell continues to provide an optimum service to our customers not only through our people and service but also through partnership and long term relationships.

Lenwell will ensure Continual Improvement through our Business Management System (BMS), which supports our leading principles, compliance code and regulatory requirements which is the ‘Lenwell Way'.

Download the entire Lenwell Business Management System here

Award Winning
Safe Agent
Tenancy Deposit Scheme Member
Association of Residential Letting Agents
National Association of Estate Agents
ISO9000 Registration
Award Winning