Awards


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The Lenwell Online Trophy Cabinet.

We've been entering awards since 2009 and have been VERY successful. Recognition in the awards is fantastic but our focus remains on our Customer and ensuring that our Customers needs are at the centre of everything we do.

2018 - Service Excellence Winner

Lenwell Luton received a score of 100% from a Mystery Shop and subsequently won the award given by Luton BID.

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2018 - The Best Estate Agent Guide

Lenwell featured in The Best Estate Agent Guide following a mystery shop conducted by Rightmove.

 

2017 - The Best Estate Agent Guide

Lenwell featured in The Best Estate Agent Guide following a mystery shop conducted by Rightmove.

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2015 - EAST OF ENGLAND AGENCY OF THE YEAR (Gold)

"We are delighted to be recognised for our hard work and commitment to customer service and to this award. After 25 years of trading we continue to put our customers at the heart of everything we do, and the effects of this have been phenomenal."

 
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2015 - MEDIUM LETTINGS AGENCY OF THE YEAR (Silver)

 "Winning a Silver in this category is a fantastic achievement for the entire team at Lenwell. We will continue to improve and enhance the service we provide and will be back next year to try and take the Gold!"

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2015 - INNOVATOR OF THE YEAR (Silver)

 "Innovation is part of everyday life at Lenwell, we will never stop innovating and we are delighted to receive this award in recognition of our drive to keep improving the service we provide."

 

2015 - GOLD UK Small Agent Sunday Times Letting Agency of the Year

Lenwell is celebrating 25 years in business this year and this gold award reflects the focus and dedication of a truly outstanding team. Having achieved the ISO quality accreditation through the British Standards Institute (BSI) over 10 years ago.

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2015 - GOLD EAST OF ENGLAND Sunday Times Letting Agency of the Year

"The director at Lenwell is clearly an expert in agency who works hard with his team to distil his knowledge and enthusiasm down through the ranks for the benefit of the landlords and tenants.

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2015 - SILVER Innovation Sunday Times Letting Agency of the Year

Lenwell has been commended in the past for its intelligent call software which was designed and built in-house. Having recognised the immense benefits of this system, the team has gone further and designed and implemented a further application that identifies tenants with rent arrears and transfers them immediately to the credit control department....

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2014 - GOLD Innovation Letting Agency of the Year

“Lenwell developed the Callwell software system to address one of the most common areas of customer complaint in the industry; that of response times to internet requests. The Callwell system allows the team to deal with each call promptly, grade the enquiry via a fully interactive dashboard and monitor the quality and source of the lead."

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2014 - GOLD EAST OF ENGLAND Letting Agency of the Year

“The Lenwell team works hard on their awareness of the marketplace and they evolve their service standards and offerings accordingly to give added value. Customers can therefore rest assured that they are in good hands. The systems are amazing....

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2010 - GOLD Customer Service Letting Agency of the Year

“Lenwell Property Services proved that they are passionate about promising and delivering exemplary customer care. Their systems and processes are impressive and it is apparent that each has been designed to make the customer experience fantastic."

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2010 - GOLD Technology and Online Letting Agency of the Year

“Lenwell Property Services demonstrated an enthusiastic and passionate approach to their website and online offering and an excellent understanding of how these mediums can be utilised for the advantage of clients and the business. They also take a systematic and considered approach to social media and blogging.

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2010 - SILVER UK Lettings Agent Letting Agency of the Year

"Lenwell has continued to profit and grow over the past year, a fact clearly demonstrated by their expansion via acquisitions of other local agencies. An excellent agency.

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2009 - SILVER UK Lettings Agency Estate Agent of the Year

Lenwell received the ultimate industry accolade on Friday 20th November by being crowned as the Silver Award winner of the Best Medium Sized Letting Agent at the 2009 Estate Agency of the Year Awards in association with The Sunday Times, held at the Chelsea Football Club’s presentation suite at Stamford Bridge.

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We were delighted to be voted as Silver winners in the Innovation Category at the National Sunday Times and Times Letting Agency of the Year awards on 12th June 2015.

The Judges said:

"Lenwell has been commended in the past for its intelligent call software whichwas designed and built in-house. Having recognised the immense benefits of this system, the team has gone further and designed and implemented a further application that identifies tenants with rent arrears and transfers them immediately to the credit control department. The arrears rate at Lenwell is over 90% less than the industry average, and the landlord retention figures have increased due to the unlikelihood of rent arrears becoming a long-term issue for them. Tenants have also expressed approval as those experiencing financial issues are quickly identified and advised on appropriate courses of action. Lenwell seeks to enable best practice within its own environment through this tailored product that is bound to drive competitors to pay attention and attempt to follow suit. It has demonstrated a very smart approach to technology by fixing issues through clever innovation rather than through additional human resource."

We were delighted to be voted as Gold winners in the East of England Category at the National Sunday Times and Times Letting Agency of the Year awards on 12th June 2015.

The Judges said:

"The director at Lenwell is clearly an expert in agency who works hard with his team to distil his knowledge and enthusiasm down through the ranks for the benefit of the landlords and tenants. He operates an open door policy and ensures he is always accessible to everyone who works for him. Having won the gold in this category in 2014, the panel felt that Lenwell had strived to improve even further (no mean feat at this standard) and is delighted to award the gold once again. The team endeavours to find great tenants in record time and the satisfaction rates for both landlords and tenants show that they manage to achieve this aim time and again. The void periods are very low, beating the industry average substantially. These measurables are even more impressive given the level of acquisition, which Lenwell undertakes; new businesses are integrated into the existing core with little or no disruption to service standards."

We were delighted to be voted as Gold winners in the National Small Agent Category at the Sunday Times and Times Letting Agency of the Year awards on 12th June 2015.

The Judges said:

"Lenwell is celebrating 25 years in business this year and this gold award reflects the focus and dedication of a truly outstanding team. Having achieved the ISO quality accreditation through the British Standards Institute (BSI) over 10 years ago, Lenwell remains proud to be one of the few agencies in the country to hold this qualification. This mark ensures customers have a transparent, measurable understanding of the level of service they can expect. A series of internal meetings entitled, “In Their Shoes” has launched a number of initiatives which are now offered as standard to all clients from sparkle cleans of properties, the free provision of, “The Which Guide to Renting and Letting” and drinks and nibbles forums which provide an informal way to get to know clients better in a social and relaxed environment. The intelligent call routing and recording software is home grown and shows that the systems and technology at this agency are developed only in order to support GOLD the landlord and tenant journey."

Award Winning
Safe Agent
Tenancy Deposit Scheme Member
Association of Residential Letting Agents
National Association of Estate Agents
ISO9000 Registration
Award Winning