Lenwell - Gold for UK Small Agent of the Year
We were delighted to be voted as Gold winners in the National Small Agent Category at the Sunday Times and Times Letting Agency of the Year awards on 12th June 2015.
The Judges said:
"Lenwell is celebrating 25 years in business this year and this gold award reflects the focus and dedication of a truly outstanding team. Having achieved the ISO quality accreditation through the British Standards Institute (BSI) over 10 years ago, Lenwell remains proud to be one of the few agencies in the country to hold this qualification. This mark ensures customers have a transparent, measurable understanding of the level of service they can expect. A series of internal meetings entitled, “In Their Shoes” has launched a number of initiatives which are now offered as standard to all clients from sparkle cleans of properties, the free provision of, “The Which Guide to Renting and Letting” and drinks and nibbles forums which provide an informal way to get to know clients better in a social and relaxed environment. The intelligent call routing and recording software is home grown and shows that the systems and technology at this agency are developed only in order to support GOLD the landlord and tenant journey."