Archive for the ‘The Management Dept Team’ Category
Meet The Lenwell Team – Joyce Walker
August 9th, 2010 | 
Author: Continuing our regular introduction to staff at Lenwell, this month we introduce Joyce Walker who has been part of the Lenwell team for over twelve years.
Name: Joyce Walker
Role: Scanner extraordinaire!
How long with Lenwell: Over twelve years. I started with Rob Wellstead as a filing clerk and now, in our “paperless offices”, I provide an electronic version of my original role. I was worried when Rob originally told me the business was going “paperless” as I though that I would lose my job but I am delighted to still be part of such a wonderful team.
Typical Day: I am a senior citizen and I work twelve hours a week at the Luton office. My role is to scan into our computer system all the paperwork relating to our lettings and management and ensure that is properly distributed electronically throughout the business.
Likes: I love being part of the team at Lenwell and, at my age, I really appreciate still having the opportunity to make a contribution, however small. I get on really well with everybody and it helps keep me young!
Personal: I live in Dunstable and make use of my bus pass to travel to work. I love walking and I still go swimming twice a week. I also enjoy knitting and whenever a member of the Lenwell team has a baby, it has become a tradition for me to knit them a blanket.
Unfortunately I was widowed four years ago but I have three daughters, ten grand-children and three great grand-children and so I am kept very busy.
Favourite Holiday Destination: When my husband was alive we used to love Bournemouth but I like a number of places around the UK including the Lake District and the Yorkshire Moors. I am very lucky that I get to go on holiday with my family and have a wonderful time wherever we go!
Management Department
What a fun past week we have had!
We had a water leak from a top flat into two flats below.
Luckily the fire department came, broke down the offending door and turned
off the mains. Water water everywhere, not a drop to drink…
Rob visited the property – in his Lycra. Quite what the landlord thought I
don’t know.
Management Department
How exciting! Lenwell has just ordered an iPad for our Inspectors to use. In
conjunction with Mobile Inspector, this will transform the way they work and
get the information back to the Management Department in near real time.
Now we just have to wait for the 3 week delivery time…
Next on the list will be personal jet packs.
Management Department
What a scorching week we have had.
We have received lots of positive comments on our awards as a result of the
“advertising” on our email footers. Brilliant.
The week ahead is looking to be fairly quiet, but Accounts will be busy
preparing for month – end.
Lenwell went to Court this morning on a rent and possession claim. Our
paperwork is so spot on that it literally took about 5 minutes. It took
longer to walk to the Court!
Posted in Draft, The Management Dept Team | 
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Management Department
Well done Management ladies. Lenwell is so proud of all of you. Gold Award for Customer Service pretty much sums up all your hard work and dedication to your clients and Lenwell Property Services. Cream cakes all around!
Management Department
Well done management team!
Notwithstanding the start of the World Cup and diverted attentions, we still answered all calls within an average of 4 seconds on Friday. Talk about multi-tasking……
Management Department
Looking forward to another good week in Management after ending on a high last week.
461 Calls were dealt with, all within target of 6 seconds of ringing. Well done ladies.