editor posted on June 25, 2009 00:00
We are very proud to have held the ISO9001 quality standard award for 14 years and, whilst we are externally audited by the British Standards Institute on an annual basis, last month was the time for our 3 year Strategic Review,.
The purpose of the review was to check that we had remained focussed on our core objectives of quality and customer service.
After a thorough audit of our files, I am delighted to report that over the last 3 years there have been no non- conformances which is truly a rare and meaningful achievement and one that not many ISO9001 Certified companies could boast of!
Our Assessor was eager to recommend the continuation of the ISO9001 2008 Certificate of quality and procedures.
We all feel, at Lenwell, that The ISO9001 certificate is one of the cornerstones of our business offering our clients the peace of mind of a consistent and quality service.
To continue to perform and to continue to grow though, we rely on our client’s comments and suggestions to help improve our service where necessary. We are not perfect... but we are doing our best!