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Lenwell Property Services voted winner at the 2009 Estate Agency of the Year Awards

Lenwell received the ultimate industry accolade on Friday 20th November by being crowned as the Silver Award winner of the Best Medium Sized Letting Agent at the 2009 Estate Agency of the Year Awards in association with The Sunday Times, held at the Chelsea Football Club's presentation suite at Stamford Bridge.

The event, now in its sixth year, was this year supported for the first time by The Sunday Times and is widely recognised as the most important in the industry calendar.  The sold out event attracted agents representing over 4,000 branches nationwide and in a sign of improving times for the market, this year received a record number of award entries.  The winners of the 28 categories at the award ceremony were presented with their awards by television personality Penny Smith.

Following their initial submissions, each of the winners was subjected to rigorous scrutiny by a panel of independent industry experts and the whole judging process was overseen by the Property Ombudsman Christopher Hamer.

The judges' report highlighted the particular qualities of Lenwell stating, "A well established highly focussed Lettings Agency that has developed unique tools in order to generate better customer service and greater business efficiency, Lenwell is a worthy Silver Winner.  An in-depth understanding of the importance of measuring procedures and a focus on auditing has led to greater market share and strong customer confidence in their service offering.  Their Managing Director sits on a number of Strategic Boards and new insights are communicated to the teams through regular meetings.  They fully recognise the value of a good team and offer excellent training and incentives. 

Absolute commitment to ensuring Landlords are well versed on current legislation and regulation has minimised issues and enabled clear communication between landlords and tenants.  Continuing to profit in an uncertain market is testimony to the hard work, knowledge and dedication of the Lenwell team - their passion is justly rewarded with the Silver."

 

Lenwell are delighted to receive the Silver Award.  This award recognizes our dedication, hard work and continuing commitment to our tenants and landlords alike.  We will continue to strive for the regulation of Letting Agents as we work toward the raising of standards within our industry as a whole.  A huge thank you goes to our staff and network of suppliers, without whom we would not have achieved this award.

 

With Thanks

 





Rob Wellstead
Managing Director

Winter Repair bills for Landlords set to soar

The National Landlords Association (NLA), representing 20,000 landlords across the United Kingdom, is warning Landlords about the huge repair bills they face if their tenants do not know what to do in a winter property emergency.

With almost three million households in the private-rented sector and weather forecasters predicting a colder winter than last year, simple steps, such as ensuring that tenants know how to switch off the water, gas and electricity supplies, could save landlords thousands of pounds and, potentially, save lives.. 

Tenants are the first line of defence against problems in the properties they rent and need to be fully equipped to deal with all kinds of winter emergency situations. The NLA has compiled the following advice for landlords, detailing how to prevent winter emergencies getting out of hand:

HOW TO COMBAT WINTER PROPERTY PROBLEMS

Frozen pipes: Pipes at risk of freezing should be lagged, and making sure tenants know where to turn off the water supply will allow them to act quickly if a pipe bursts &; potentially saving thousands of pounds in repairs and an insurance claim for water damage.

Problems with the heating: It is important that problems with the heating system are fixed quickly. Landlords should make sure their tenants know how to bleed a radiator and have the contact details of a trusted plumber. The heating system should also be checked regularly to avoid problems before they arise.

Frozen pathways: If pathways and driveways are not well drained they can become icy when the temperatures dip, potentially leading to accidents. Landlords can provide grit for their tenants to use on very cold days.

Power cuts: Strong winds and increased energy consumption mean that power cuts are a threat during the winter months. Landlords can make sure their tenants are fully prepared by providing contact details for an electrician and their electricity provider, as well as ensuring they have a good supply of candles and torches with batteries.

Leaks: Blocked guttering, cracks in the roof and missing roof tiles can cause big problems when it rains. Landlords should make sure that repairs are carried out as early as possible, while guttering should be regularly cleared, especially after the autumn leaf fall.

Security: As the nights become longer, security becomes a larger issue for all households. Landlords can help to reduce the risks for their tenants by making sure there are plenty of spare bulbs for outside lights as well as fitting motion sensor lights to the back and the front of the house. If there is an alarm, ensuring it is serviced each year will prevent problems.

Insurance: Landlords cover buildings insurance but do tenants know they need their own contents cover? In the event of a problem, tenants could be left out of pocket if they don't get the right insurance.

For all winter property emergencies it is vital that tenants have clear guidance on who should be contacted.  As we are sure you are aware a burst pipe can cause considerable damage to your property. Many insurance companies do not provide cover for such an emergency should a property be left vacant.

Over the winter months we recommend that all water systems in vacant properties are 'drained down'.  Should you require a 'drain down' at your property by a registered plumber or any further advice or assistance on Winter problems please contact your Lenwell Property Manager on 01582 658 000.

 

editor@lenwell.com

  
The Lucinda Newell Column
Lucinda Newell ColumnTo be seen pottering along the highways and byways of Luton in her Mini Clubman, her trusted Scottie Malcolm at her side, our super sleuthing property rental expert Ms Lucinda Newell is on the case on your behalf!


Lucinda Backs ARLA/NAEA call for reform on "Tax on Aspiration" 

The saying goes that apparently there are two things in this world that you can rely on..... Death and Taxes!  And, one of the most contentious taxes around (probably second only to Inheritance Tax, which is a great hobbyhorse of mine as my inevitable demise grows closer by the day and I embrace my twilight years!) is Stamp Duty.  However, a property sector coalition is urging the Government to abolish the "anachronistic" (or out of date to you and I) Stamp Duty Land Tax, which it views as a "tax on aspiration".  According to the "1808 Coalition", Stamp Duty should to be reformed because its 'slab' structure unfairly distorts the UK's property market. 

An overwhelming majority of the UK's estate agents (86 per cent) feel that the tax is unfair.  A further 81 per cent believe that an announcement by the Government to reform Stamp Duty would have a very positive effect on the beleaguered property market. 

The current Stamp Duty "holiday" for properties lower than £175.000 is due to expire but 91 per cent of estate agents surveyed feel that it should be extended. 

It is easy to fall into the trap of saying .."well they would say that wouldn't they!", But the figures speak for themselves and it is certainly in all our interests to see strong and steady growth within the property sector.

The '1808 Coalition' has been formed by the NAEA and ARLA to address the issue of "modernising" Stamp Duty in the run-up to the Pre-Budget Report.  It is named after the year the duty was first introduced on UK property sales, and highlights its position as a "relic" of another age that fails to recognise the modern British property market. 

Peter Bolton-King, Chief Executive of the NAEA, said: "Stamp Duty is a barrier to entry for many first time buyers and is also prohibitive for those looking for a step up the property ladder. In addition, it unfairly penalises those investing in buy-to-let portfolios, who have to pay Stamp Duty on the bulk price when individual buy-to-let investors pay a lower rate on the individual unit price.

The time has come to re-assess Britain's most unpopular tax, which is a levy on those aspiring to own their own homes and is manifestly perceived by all those who pay it as being unfair and punitive."

Stamp Duty was introduced for property sales in 1808 and has gone through a number of changes since then, most recently with the addition of next bands in 1997.  As house prices have risen, Stamp Duty has become increasingly outdated, as the thresholds have not been raised in line with property prices.

Peter Bolton-King explained: "Stamp Duty has failed to evolve and is an unwelcome burden for anyone seeking to buy a new home.  As lenders demand even greater deposits, buyers are going to struggle to stump up the huge capital outlay that Stamp Duty demands.  Now is the perfect time to seek change and produce a fairer tax that recognises the challenges that modern house buyers face."

The tax yield from residential Stamp Duty has grown ten-fold since 1996/97. Between 1997 and 2008 receipts from Stamp Duty grew from £675 million per annum to £6.68 billion.  The current system makes it difficult for the Government to project its own revenue streams due to the volatility of Stamp Duty returns during the boom/bust cycle. 

Government statistics also highlight the geographical inequalities of Stamp Duty:

  • London reports 11.5 per cent of the UK's residential property transactions, yet 29.4 per cent of Stamp Duty yield.
  • Conversely the East Midlands has 7.3 per cent of transactions, yet only 3.6 per cent of Stamp Duty yield.

Clearly, this is an issue set to rumble on, and frankly has been raised at an awkward time when both the current and prospective Government are blinkered in their view of only increasing taxes.  It is worth remembering though, that perhaps giving a little would reap a lot.  The benefits of a strong property sector cannot be underestimated. 

Now, with Stamp Duty put to be I can turn my attention to lobbying for the abolition of Inheritance Tax - and if I can't get that then maybe the Racing Post free for ladies of a certain age!!

Come on Malcolm - Walkies!  

I love to hear from my readers so let me know your thoughts - email me at   editor@lenwell.com

 

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..... and finally

Landlords vulnerable to ID Fraud

Landlords are easy targets for identity fraud, with tenants the guilty party.

Information database giant Experian says that one in two ID fraud victims who knew the person who had used their identity are landlords.  Its credit monitoring wing, CreditExpert.co.uk, warned that landlords are one of the groups most at risk from identity theft, and that the risk was greatest for those renting out their own previous homes. Four out of ten cases of identity fraud occur in such circumstances.

In some cases, fraudulent tenants have used the landlord's name and the rented property's address to apply for credit, credit cards, loans and mail-order goods in the landlord's name.

Tenants have also intercepted mail addressed to their landlord and used personal details enclosed in the mail to open fraudulent credit accounts.

In both scenarios, the credit application is logged on the landlord's credit report and bills of thousands of pounds can be run up in the landlord's name, seriously affecting his or her future borrowing power.

With ID theft the fastest growing white collar crime in the UK, landlords are urged to ensure that they contact the Post Office to re-direct all post, to ensure tenant checks are carried out before contract stage, and to get references from previous landlords.

sincerely,

 

 

The Editor
editor@lenwell.com

 

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