As a valued Tenant or Landlord of Dunstable Property Lets, we want to ensure that any questions you may have are answered to your satisfaction, and assure you that the takeover will be handled as seamlessly as possible.
There will be:
- No changes in the way rent is paid to you
- No increase in charges
- Access to a much wider selection of Tenants and Properties
- Dedicated, professional and ARLA qualified staff working for you
We have tried to anticipate some of the questions and natural concerns you may have. Please do not hesitate to contact the management team directly if you have any additional questions or concerns.
Will the rent be paid to me in the usual way?
Yes. Our fully computerised accounts department will ensure rent payments are made to you as they are now, and you will receive a detailed statement listing your charges as you do now. In addition, we have fully automated on-line accounting with copies of your rent statements available for download.
Who do I speak to about my property(ies)?
The administration office will be moving to Lenwell's management offices in Luton, you can call them on 01582 658000.
Is my money safe with Lenwell?
Yes. Lenwell are fully bonded members of ARLA (The Association of Residential Letting Agents), and as an ARLA member Lenwell are protected by bonding insurance similar to that offered by ABTA travel agents. In this way, you can be assured that your funds are secure. We are audited twice yearly and are happy to comply with ARLA's strict code of conduct for our management and accounts reporting. All deposits are protected through the ARLA backed TDS (The Dispute Service) more details on which can be found at www.thedisputeservice.co.uk.
What is ARLA?
ARLA (www.arla.co.uk) are a professional body for the residential lettings sector in the UK, regulating all of its members with a code of conduct. ARLA members are also obliged to hold professional indemnity insurance (Lenwell holds £500,000).
Will anything change?
The day to day management of your property and letting agreement will now be dealt with at Lenwell's Luton office. The reletting of your property will be handled by your local office as usual.
Can I speak to the Managing Director of the business?
Absolutely, Rob Wellstead is always available to speak to both Landlords and Tenants on his direct line 01582 543677, or email r.wellstead@lenwell.com. His Personal Assistant Cassandra Godfrey will also assist when Rob is not available.
Will any charges increase?
No. Nothing will change until your Tenant moves out. As and when your Tenant vacates, you will be offered Lenwell's standard terms for property management, similar to the terms offered by Dunstable Property Lets.
How will my property(ies) be marketed?
Lenwell prides itself on its comprehensive and substantial marketing programme. We take photos of all properties available and advertise extensively in all the main forms of media, as well as producing full colour brochures. We are very active on internet property portals and have enhanced listings on RightMove. Please be assured, your property will receive maximum exposure enabling us to find the right tenant for your property as quickly as possible. The acquisition also gives us the opportunity to market your property to a wider audience through our other offices in Luton, Bedford and Northampton.
Is my tenancy agreement still valid?
Yes. However if you do have any concerns then please contact our Dunstable office on 01582 543680 where one of our team will answer any questions that you may have.
Do I need to change my standing order details?
No.Although we plan to migrate standing order payments across to our main Lenwell client account within the next 12 months.